Microsoft Office 2011 and the Me contact

If you deploy Microsoft Office 2011 from a central repository and have your macbooks/mini’s/imac enrolled in Active Directory, you may find some puzzling results when your users send you emails.

When a new user signs into the macbook with his Active Directory credentials, his account is created on the fly (assuming you’ve deployed your topology to do so). At the same time your Outlook 2011 profile will set itself up with your email address, and providing your Exchange DNS records are configured correctly, all server addressing will be configured on the fly.

So, here’s the scenario, new (to the macbook) user signs into Outlook, all appears well, his mail is there, contacts etc. He or she sends an email to colleagues who receive an emails where the From: field appears fine, as in it shows their name.
However when you reply, you notice that the To: field derives a ‘Microsoft Office User’ preface to the full email address.

You get a result that looks like this:

From: Luke Darby <>
Date: Fri, 13 Jan 2012 16:24:11 +0000
To: Microsoft Office User <>
Subject: RE: I have a name you know!

Initially this was a huge issue for us as it seemed to be linked to the “This product is licenced to” field. In short, it’s not directly related, but indirect.

Outlook 2011 creates a contact for you when you first create a profile, called ‘Me’ If it doesn’t have all information available, it uses your email address and the licences to field. In Essence you get a ‘Me’ contact which has ‘Microsoft Office User’ as the contact First and Last Name and your Work E-mail completed with your primary SMTP alias.

Me contact

Me contact

You find this contact by clicking on Contacts -> Organize -> Me

Outlook Me contact

Outlook Me contact

Once in there, you can manually complete the details you want, OR….
Scroll down and you should see your AD Directory contact detail. A handy ‘Update Contact’ button is provided for convenience to fill all the fields for you.

Update contact

Once done, restart Outlook for good measure and you won’t see the issue again. It’s annoying, but simple to solve, and the user can do it themselves.

If you gave the bulk distribution licences to name as something else, then you’ll need to change THAT name in your Me contact.

Communicator 2011 13.1.2 Release – Lion patch at last

As many of you who have upgraded to Lion in either beta, GM (Gold Master seed) or the release version will know, if you were/are running Communicator 2011 and patched it under Snow Leopard to anything other than 13.0.0 (release version) then you’ll know it crashes as soon as you message someone (or they message you) once you were running Lion.
The ‘solution’ to this was to roll back to 13.0.0 which is pretty messy to be honest, and with Lion having been around for a while most of us expected the patch to have followed the release VERY closely.

Anyway, all that said, Microsoft have released the patch, download it here.

However take note of the kb, pre reqs:Before you install the Communicator 2011 13.1.2 Update, make sure that the computer is running Mac OS X v10.5.8 or a later version of the Mac OS X operating system.
In other words, if you’re running the pre-release, GM or the full release, AND have regressed your Communicator 2011 install to 13.0.0 then the upgrade won’t work. A neat guideline is that if Microsoft Autoupdate doesn’t ‘find’ it, then you’ll get an install error like this

Install fails on Lion pre-release

Thanks for the image Nick!

This is pre-release btw. To resolve this error make sure you install the ‘broken’ 13.1.x version update first, THEN the patch will install.

This is made clear in the KB : Additionally, you must install Microsoft Communicator for Mac 13.1.0 Update or a later update before you install the Communicator for Mac 13.1.2 Update.


Successful install of Communicator2011-13.1.2

So to recap, the patch will install on pretty much any version of Lion or Snow Leopard(tested), but you must have patched Communicator to 13.1.0 minimum for it to install. If you regressed your install to 13.0.0, then patch it again, THEN install 13.1.2. Easy way to do this is let AutoUpdate work for you.

Anyway good news for a lot of folk who have put their money into Communicator/Lync etc, justifying the spend on these products is tough enough without having to explain to CEO’s that you’re waiting for a patch and have to roll them back to an inferior version (no screen share, EDGE etc)

Oh and connecting via EDGE … If you’re running Snow Leopard  it still works with 13.1.2… Currently testing it on Lion, I’ve had 2 successes and 1 fail, so far I’m going with it still works! good news.

I know it’s life on the leading edge, but still, come on Microsoft, keep up!

Latest Jetstress Field Guide

I’ve always relied on JetStress to gain confidence in any new Exchange infrastructure I build. It gives you good loading feedback and is great for benchmarking disk I/O and IOPS.

According to the Exchange Team, the highlights are:

Updated for version of Jetstress
Added Exchange Server 2003 instructions
Added more troubleshooting information
Added guidance for running Jetstress on a production Exchange Server
Included guidance for testing Raid Arrays
Included information and guidance on Background Database Maintenance
General corrections and clarity improvements

If you’re building or are about to build an Exchange setup, it’ worth a good read. Use it.


Storage market continuous change

The storage market has to be the most unsettled it’s been in years. The wide variety of storage vendors, with good independents is a shrinking landscape. The power plays and buy outs makes for some very careful decisions if you’re about to buy storage. My short advice is be careful and if you can..wait it out.

I guess the start for me was Sun buying Storagetek, that was back in 2005, but I mark it as one of the very early indicators of change. However after that, things appeared settled, but as a Storagetek customer, there was a shift from what felt like a more intimate organisation in Storagetek, to a very rigid feeling environment within Sun. The irony of that was even further bureaucracy and rigidity was to come in 2009 when Oracle purchased Sun.
I guess I was pretty close to both these acquisitions as I was a Storagetek customer throughout. As a customer I felt the changes quite severely. When using Storagetek for support, I felt like I could reach into the heart of the organisation to get advice or help, with Sun, those portals closed, things became very regimented, almost certainly better for a company with scale, but as a customer it was sometimes frustrating.

With Dell continuing to resell EMC, they didn’t have that storage piece they could call their own. Dell had long since been in the server space, if you didn’t buy HP/Compaq, you bought Dell tin. They went shopping and Dell bought Equallogic.
This of course soured their relationship with EMC for a while, but it seemed to more or less heal. My thoughts are here on that. Equallogic was a move away from the traditional frame based FC type SAN, with it’s iSCSI technology. It was an expensive purchase, (to put it mildly) the largest ever cash purchase of a private venture backed technology company! That said they’ve made it work for them, a very established and profitable product line now.

HP, not to be outdone, realising the changing and growing storage space, go out and acquire Lefthand Networks, who are pretty much an Equallogic competitor. Interesting in that it’s a like for like purchase, and really only touching the Enterprise level market. Lefthand a heavy iSCSI pioneer.

Oracle purchasing Sun posed many questions, with a lot of speculation that they would drop the storage, they only purchased MySQL. At the time I maintained the storage piece had value as Oracle DB turn key solutions, and low and behold that’s exactly what they’re offering now, tuned storage to create a harmony between software and hardware.

Dell, had hoped to sew up their Entry/Mid/Enterprise solution with the Equallogic and clearly with designs on 3Par products in mind went shopping and made a very interesting purchase by purchasing a storage technology company called Ocarina. They’re a dedupe/storage optimisation technology. This signalled their intention to invest further in their storage offering and continue to innovate.

In the same month IBM announced the acquisition of Storwize a data compression specialist. One can only assume they have the intention of offering it as part of their product suite.

Along comes HP, predominantly a server, printer and desktop tin vendor, they had the EVA storage solution,  it had issues and was becoming a bit of a dinosaur in a rapidly changing storage technology market. The LeftHand acquisition had put them in a good place, and for a while were the all round vendor. If you went to HP, it was pretty much a 1 stop shop. However the EVA was ageing, Lefthand wasn’t making inroads into the heavy enterprise user markets, they lacked mid to enterprise punch, a storage piece that would move them on to next generation technology. A bidding war ensued between Dell and HP for the independent 3Par. 3Par had great technology, an excellent reputation and was perceived as a fantastic purchase by both HP and Dell. HP won out. Some say they paid way over the odds, probably, but they were ahead in the race!
Ironically I don’t feel HP are pushing the 3Par sales very hard, I suspect it’s because it just doesn’t integrate into their Storageworks management platform, and that’s a piece of development that is ongoing. Just take a walk around their website, it’s all Lefthand P-series and EVA, 3Par seems to exist as a separate entity. Try and engage HP about 3Par products, you’ll see what I mean.

Step into 2011 and events occur at pace.

Dell expand their empire again. While Equallogic is a great product, it sits pretty much in the entry to mid level space, whereas they were filling Enterprise heavy orders with the EMC offerings. To take on that market themselves they needed that heavy hitter, they lost 3Par, so they went to their closest rival Compellent. The recession had meant that R&D for the smaller storage houses was slightly under funded, and of course made them ripe for purchase. Compellent has fantastic technology, a well respected support operation and has potential for scale and improvements. Compellent also makes a nice model for the Ocarina innovation. Dedupe in-line anyone?

Then the pace steps up!
Western Digital announces the acquisition of Hitachi disk arm. This is a very interesting purchase on many levels, clearly WD are making a play here to up the ante on Seagate, their closest rival. Hitachi parting with the disk arm is curious, they’re a storage array vendor themselves and part of their sales pitch is that they make the array end to end.. well, not anymore! Odd. That puts question marks over Hitachi HDS, are they ripe for acquisition?

Confused by that, NetApp announces their acquisition of the the LSI storage arm, Engenio. This is HUGE news. Underneath a plethora of arrays, sits LSI tech. Oracle’s 6000 series, IBM DS and FastT to me are the big fish. NetApp and Oracle compete for the same business in that market, Oracle aren’t going to want to buy from NetApp – NetApp aren’t going to want to sell to Oracle or indeed IBM, they want that business for themselves! The PR on this is that all is well, OEM relationships are safe… yeah, ok. This is business and big money. At present I can only see the end of the line for those big ticket OEM ranges. This one change puts huge question marks over further investment in those technologies, and without committed re-assurance from all parties, to my mind it’s time for change!

Next thing we know Seagate upsize to catch WD, and acquire Samsungs disk arm!

To emphasise the pace at which events occur, I’ve put together this timeline.

Storage market evolution

This isn’t exhaustive by any means, little twists and turns have come and gone, but for me these were the ones that had knock forward effect and therefor the most impact.


What next?! Rumour and prediction collide…

Cisco buy NetApp: Well, Cisco are desperate to get a slice of the storage/server market, they’re largely regarded as a 1 trick pony, king of networking. They do an AWFUL lot of collaboration with NetApp… feels like only a matter of time.

Oracle dump Hitachi and LSI/Engenio: they aren’t going to want to buy from the competition, they either buy them or drop them.

Oracle buy NetApp: They have a choice to make, dig deep and buy NetApp, which makes a lot of sense on many levels, but would be costly.

IBM buy NetApp: Similar reasons for Oracle to buy them, get back control or lose a chunk of their range

IBM buy EMC: This would also make sense for IBM, EMC has the enterprise (banking) marketplace very well sewn up and IBM has that sort of support operation to match.

Sometimes you HAVE to invest, and if you take the hard line that it’s strategic or an upgrade with an existing vendor relationship, you can’t go far wrong. Otherwise, it’s becoming a small storage vendor list, my advice, watch now, buy much later.

Sun Storagetek/Oracle 6000 series firmware Preparation

I recently had some good feedback from a couple of really nice folk asking for advice/help/comment on some Sun/STK/Oracle 6xxx series issues they were having. I’ll start to try and put more stuff up about the arrays.

One very decent document I read was the upgrade guide. It’s pretty simple to read doc and contains good information about the upgrade process.

Sun Storage 6000 Series Array Firmware Upgrade Guide

To that end, it’s not exactly obvious, since the move away from Sunsolve, how to find the software in the MOS portal. To locate the 6xxx series software for the firmware upgrade process, I’ve put together this ‘where is it’ step by step.

1. Login to My Oracle Support at
2. Along the top of the window that opens as your first page, click on the ‘Patches & Updates’ tab.
3. In the Patch Search pane, click on “Product or Family(Advanced Search).”
4. Tick or check the box for “Include all products in a family.”
5. In the Product field, clock the drop down and select “Sun StorageTek 6000 Series Software”
6. In the Release field, select “Sun StorageTek 6000 Series software 1.0″. It should already be selected, but just check.
7. Select the platform to install the tool and click search OR as i wanted to see all I just clicked Search.

My Oracle Support - Sun storagetek 6000 series firmware

8. This will take you to a new window with your search results. -Patch 10265930: “Sun StorageTek 6000 Series Array Firmware Upgrade Utility”
9. Download the zip file and extract the executables.

Once you have the file extracted and installed, we proceed to the firmware updates themselves.

Luke Darby
Technology Infrastructure | Media | Communication | Broadcasting
United Kingdom

Luke Darby

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